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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We provide smooth and fast shipping with DHL, Fedex, UPS and USPS companies.
Do You Ship Internationally?
Yes, we ship internationally. We provide shipping to all countries in the world. If you have any questions about this subject, be sure to write to us.
How Long Will It Take To Get My Package?
Our packages are usually delivered within 2-4 days. Due to weather conditions, public holidays and busy days, delivery time may take up to a maximum of 6 days. When you place an order, we ship it within 1 business day.
PAYMENT
What Payment Methods Are Accepted?
We work with Stripe for the payment method. There are many payment options such as credit card, money transfer, Google pay, apple pay.
Is Buying On-Line Safe?
Your payment security is provided through Stripe, the world's most preferred payment company. We can say that your payments are completely safe.
ORDER & RETURNS
How do I place an Order?
To order, you need to add the products you like from our site to the cart. You can then complete your order by filling in the delivery information and making payment.
How Can I Cancel Or Change My Order?
Orders are prepared individually. If you want to change your order, we offer the opportunity to change it within a maximum of 1 hour after placing your order. If your order has not started to be prepared, we can cancel your order.
Do I need an account to place an order?
You must be a member of our site to place an order. Make sure that you fill out your membership information completely and accurately.
How Do I Track My Order?
You can track your orders from the member panel that appears when you log in or from the "Track Your Order" section on the homepage.
How Can I Return a Product?
Returns of orders are only made for "damaged and broken" products. Before requesting a return, we kindly ask you to send us the picture of the product and the reason for your return via WhatsApp.